Keep Your Apps Running Failure-Free!

Our experts provide application maintenance and IT infrastructure support to enhance the scalability, performance, and portability of mission-critical systems with your specific business requirements in mind.

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Application Support and Maintenance Services

We offer a flexible set of Software maintenance Los Angeles service components to help you assemble your personalized service.

Reactive Application Support

to resolve identified issues in timely manner

Proactive Application Support

to prevent critical situations or timely detect emerging problems.

Our Reactive Application Support Service

As the name suggests, a reactive application support approach involves reacting to issues after they have happened. For example, you are experiencing backup issues and so call for assistance to rectify the issue. In the time it takes for the issue to be fixed, your business suffers from a disruption to business continuity.

Creating & Maintaining

Creating and maintaining detailed information for user self-service. Guiding materials for users:

  • Product and technical information.
  • Manuals.
  • FAQs.
  • Knowledge base with convenient search functionality.
Usage & Minor Issues

Solving usage issues and minor problems, escalating more complex issues.

  • Receiving and registering queries submitted via phone/video calls, chat, social networks, email, self-service portal.
  • Prioritizing support requests.
  • Promptly solving simple, previously documented issues.
  • Escalating unsolved issues to the next support level and providing status updates according to an agreed SLA till their closure.
Troubleshooting & Maintenance

Troubleshooting and routine app maintenance.

  • Fixing application performance issues.
  • Resolving software configuration and account administration incidents.
  • Software installations.
  • Log investigation for root cause analysis of issues.
Code & Database Level

Fixing issues on the code and database level.

Features & Integration

Software customization, adding new features, application integration.

Infrastructure Management

Our team helps with troubleshooting and evolution of the application’s:

  • Cloud infrastructure;
  • Data storages and databases;
  • CI/CD, development and testing environments
  • Cybersecurity tools.

Our Proactive Application Support Service

In contrast, a proactive IT support approach stays one step ahead by consistently maintaining IT systems and having warnings in place for any potential issues about to arise. Prevention rather than cure, if you like. When regular maintenance and servicing is in place, the downtime that businesses face due to technological issues can be majorly reduced.

Code Review

We provide comprehensive unit testing coverage for all code paths and error cases to ensure code quality and reliability of your applications under development.

Performance Monitoring

We carry out scheduled performance tests and continuously monitor app performance to detect and eliminate unfavorable trends (evolving slowdowns or issues) before end users notice them.

Security Monitoring

To make sure your applications remain 100% reliable and timely identify the need for security upgrade to answer new evolving cyberthreats, we provide:

  • White box and black box security testing.
  • Detailed reports that include recommendation on how the discovered vulnerabilities can be fixed
Compliance Monitoring

We perform automated scanning and manual analysis of applications to ensure compliance with HIPAA, GDPR, PCI DSS, and other industry-specific regulations and help you mitigate found vulnerabilities.

CI/CD & DevOps

To keep the frequent application updates quick and reliable and to reduce post-release errors, we help to connect and automate development, testing of your applications by:

  • Applying infrastructure as code (IaC).
  • Containerizing applications / applications’ modules.
  • Setting up continuous integration and deployment (CI/CD) pipelines.
  • Introducing test automation.
IMMAT Implementation

Integrated Manual and Automated Testing (IMAAT) implementation A balanced combination of automated tests (for regression testing) and manual tests (for exploratory, usability or ad hoc testing) to accelerate releases while increasing regression testing coverage and finding more defects before production

Cloud Resource

Our cloud experts:

  • Review your cloud environment and identify existing deficiencies.
  • Provide the resource consumption optimization plan.
  • Help with its implementation and on-demand cloud resource management.
Infrastructure Monitoring

Our team administers and monitors:

  • Cloud infrastructure;
  • Data storages and databases;
  • CI/CD, development and testing environments
  • Cybersecurity tools.

TECHNOLOGIES WE USE

The way we distribute business logic between a front- and backend is individual for every web app. This flexible approach demands skillful and thorough architecture planning, which eventually helps us achieve the necessary balance in interactivity and stability.

Ticketing systems

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Platforms

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Monitoring tools

Remote communication

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DevOps

Clouds

Back end

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Front end

Mobile

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Databases / data storages

Cloud databases (DBaaS)

Pricing Options For Our App Support Services

Per-Ticket Pricing
At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.
Fixed Monthly Fee
You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous application support.
Hourly Billing With A Cap
You receive the end-of-the-month invoice based on the hours or efforts reported per month.
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Benefits For Your Business

Our key goal is to help organizations achieve their objectives with ease and acquire boosted business efficiency by providing continuous expert assistance.

  • Raised flexibility
  • Scalability
  • Increased ROI
  • Timely and stable launch of upgrades
  • Reduced overall maintenance cost
  • Boosted productivity
  • Proactive monitoring
  • Swift incident management
  • Application enhancements
  • Escalated business value

Curious about what it’s like to work with Ontrix?

Hear from clients that partnered with Ontrix for software development, web design, search engine optimization (SEO), pay-per-click (PPC) advertising, social media, and other internet marketing app development services to learn what it’s like to have our team on yours.

– P Jeff Voll

I have worked with Nes and Ontrix for well over 15 years. I remember when they were just starting out like my business. Over the years Nes and his team have built, customized, hosted and made my legal business flourish with their outstanding custom websites and on line platforms. I highly recommend Ontrix.com for all of your business and personal website needs.
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– Susanna Goltche

I highly recommend ONTRIX! They are the most kind, patient, and hard working people. I always get great service AND MY FINAL project turned out fantastic. I am very happy and satisfied with my website, NOW. I highly recommend their services for others.
Read More

Learn the Support Price for Your Unique Case

Ontrix is ready to help you assess your support needs and estimate the exact price for your case.

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Since 2003 Helping Small Businesses

Power Your Business To New Heights

Our team is made up of expert marketers, designers, and developers, and we know what it takes to get real results online

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818-992-6922

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