Website Maintenance Services

Our experts provide application maintenance and IT infrastructure support to enhance the scalability, performance, and portability of mission-critical systems with your specific business requirements in mind.

Talk To An Expert

Application Support and Maintenance Services

We offer a flexible set of Software maintenance Los Angeles service components to help you assemble your personalized service.

Reactive Application Support

to resolve identified issues in timely manner

Proactive Application Support

to prevent critical situations or timely detect emerging problems.

Our Reactive Application Support Service

As the name suggests, a reactive application support approach involves reacting to issues after they have happened. For example, you are experiencing backup issues and so call for assistance to rectify the issue. In the time it takes for the issue to be fixed, your business suffers from a disruption to business continuity.

Creating & Maintaining

Creating and maintaining detailed information for user self-service. Guiding materials for users:

  • Product and technical information.
  • Manuals.
  • FAQs.
  • Knowledge base with convenient search functionality.
Usage & Minor Issues

Solving usage issues and minor problems, escalating more complex issues.

  • Receiving and registering queries submitted via phone/video calls, chat, social networks, email, self-service portal.
  • Prioritizing support requests.
  • Promptly solving simple, previously documented issues.
  • Escalating unsolved issues to the next support level and providing status updates according to an agreed SLA till their closure.
Troubleshooting & Maintenance

Troubleshooting and routine app maintenance.

  • Fixing application performance issues.
  • Resolving software configuration and account administration incidents.
  • Software installations.
  • Log investigation for root cause analysis of issues.
Code & Database Level

Fixing issues on the code and database level.

Features & Integration

Software customization, adding new features, application integration.

Infrastructure Management

Our team helps with troubleshooting and evolution of the application’s:

  • Cloud infrastructure;
  • Data storages and databases;
  • CI/CD, development and testing environments
  • Cybersecurity tools.

Our Proactive Application Support Service

In contrast, a proactive IT support approach stays one step ahead by consistently maintaining IT systems and having warnings in place for any potential issues about to arise. Prevention rather than cure, if you like. When regular maintenance and servicing is in place, the downtime that businesses face due to technological issues can be majorly reduced.

Code Review

We provide comprehensive unit testing coverage for all code paths and error cases to ensure code quality and reliability of your applications under development.

Performance Monitoring

We carry out scheduled performance tests and continuously monitor app performance to detect and eliminate unfavorable trends (evolving slowdowns or issues) before end users notice them.

Security Monitoring

To make sure your applications remain 100% reliable and timely identify the need for security upgrade to answer new evolving cyberthreats, we provide:

  • White box and black box security testing.
  • Detailed reports that include recommendation on how the discovered vulnerabilities can be fixed
Compliance Monitoring

We perform automated scanning and manual analysis of applications to ensure compliance with HIPAA, GDPR, PCI DSS, and other industry-specific regulations and help you mitigate found vulnerabilities.

CI/CD & DevOps

To keep the frequent application updates quick and reliable and to reduce post-release errors, we help to connect and automate development, testing of your applications by:

  • Applying infrastructure as code (IaC).
  • Containerizing applications / applications’ modules.
  • Setting up continuous integration and deployment (CI/CD) pipelines.
  • Introducing test automation.
IMMAT Implementation

Integrated Manual and Automated Testing (IMAAT) implementation A balanced combination of automated tests (for regression testing) and manual tests (for exploratory, usability or ad hoc testing) to accelerate releases while increasing regression testing coverage and finding more defects before production

Cloud Resource

Our cloud experts:

  • Review your cloud environment and identify existing deficiencies.
  • Provide the resource consumption optimization plan.
  • Help with its implementation and on-demand cloud resource management.
Infrastructure Monitoring

Our team administers and monitors:

  • Cloud infrastructure;
  • Data storages and databases;
  • CI/CD, development and testing environments
  • Cybersecurity tools.


The way we distribute business logic between a front- and backend is individual for every web app. This flexible approach demands skillful and thorough architecture planning, which eventually helps us achieve the necessary balance in interactivity and stability.

Ticketing systems

Click on the system to learn about our capabilities in it.


Click on the platform to learn about our capabilities in it.

Monitoring tools

Remote communication

Click on the tool to learn about our capabilities in it.



Back end

Click on the technology to learn about our capabilities in it.

Front end


Click on the technology to learn about our capabilities in it.

Databases / data storages

Cloud databases (DBaaS)

Pricing Options For Our App Support Services

Per-Ticket Pricing
At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.
Fixed Monthly Fee
You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous application support.
Hourly Billing With A Cap
You receive the end-of-the-month invoice based on the hours or efforts reported per month.
Image of the man teaching | Ecommerce Website | Ontrix

Benefits For Your Business

Our key goal is to help organizations achieve their objectives with ease and acquire boosted business efficiency by providing continuous expert assistance.

  • Raised flexibility
  • Scalability
  • Increased ROI
  • Timely and stable launch of upgrades
  • Reduced overall maintenance cost
  • Boosted productivity
  • Proactive monitoring
  • Swift incident management
  • Application enhancements
  • Escalated business value

Building | Ontrix

Curious about what it’s like to work with Ontrix?

Hear from clients that partnered with Ontrix for software development, web design, search engine optimization (SEO), pay-per-click (PPC) advertising, social media, and other internet marketing app development services to learn what it’s like to have our team on yours.

– P Jeff Voll

I have worked with Nes and Ontrix for well over 15 years. I remember when they were just starting out like my business. Over the years Nes and his team have built, customized, hosted and made my legal business flourish with their outstanding custom websites and on line platforms. I highly recommend for all of your business and personal website needs.
Read More

– Susanna Goltche

I highly recommend ONTRIX! They are the most kind, patient, and hard working people. I always get great service AND MY FINAL project turned out fantastic. I am very happy and satisfied with my website, NOW. I highly recommend their services for others.
Read More

Grow Your Business
With Ontrix

Or Call


Discover how ontrix can help your business grow.

Connect with one of our expert strategists to learn how ontrix can help you reach your business goal.



Fill Out Form


Free Consultation


Get Proposal

youtube' twitter pinterest linkedin-letters call phone-call maps-and-flags closed-emailblack arrow-right time2 arrow-down arrow-up target arrow-right2 arrow-left music-player-play location-pin-outline mark-as-favorite-star group-1 group five-stars checked creativity controls quote smartphone-call menu-three-lines cross-mark email right-quotation-mark chat-bubbles about whatsapp google cart creativity035 - Creative ThinkingCreated with Sketch. layout search consulting technical-support process app-development apple android enterprise webportal ecommerce business-solution b2b b2c line-of-business utility-app gaming add substract calendar computer team cube computer-1 social-media globe teamwork engineering touch subscription start-up user user-1 analysis requirement design-software online-tracking maintenance b2c optimization smartphone competition profit coupon research impression workplace browser speedometer mobile-friendly planning-strategy web-design website link analysis responsive-design google cms instagram book sand-clock group video-camera levels email online-advertising chat shield wordpress backup-copy handshake save-money checked-1