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Company FAQ

1. I already have a website. What are some of the services that ONTRIX provides that apply to me?

You can update parts of your website by adding functionalities such as a shopping cart. You can update your logo or color scheme of your website to match your new logo. You can use search engine optimization and pay per click to get more traffic to your existing web site, the possibilities are endless!

2. Why is it important to have a website for my business?

We are living in a digital age. A large amount of searches for a particular business take place online. Also, the internet can provide a professional "store front" for those who do not have a business address. Because of modern technology (SEO and PPC), having a web site is an effective way to get the word out about your business.

3. Does it take a long time to get a custom website designed, and then up and running?

Not as long as you would think. Of course, for added functionality and special requirements, more time is needed, but for a custom design website of about 8 pages or so with a flash banner can take about a month to finalize a design, complete the design, work out any bugs, and make it live.

4. Does ONTRIX Solutions, Inc. offer responsive technical support?

Yes. For existing clients we offer friendly and reliable technical support Monday through Friday, 9:00am to 5:00pm. Also, if you send us an email at support@ontrix.com, we may be able to get back to you throughout the weekend.

5. What happens during Website Consulting?

It is through the process of Website Consulting that the goals of a new website initiative are obtained. This step determines the most suitable approach for all aspects of your project. Strategy, insight, and implementation for your specific project will be discussed.

6. Why does ONTRIX Solutions, Inc. offer Graphic Design services?

We offer Graphic Design because, along with all other strategies to improve the way your business is viewed, first impressions count. A strong and focused corporate identity is essential for a memorable and successful business experience for your clients and many clients come to us not knowing a reliable graphic designer.

7. If I have a shopping cart on my web site, how can I make it secure?

We are a distributor for the services of Authorize.net which is a payment gateway that enables online merchant account credit card processing through your website. It is a fast, reliable, and secure passage for transaction data via a 128-bit Secure Sockets Layer (SSL) and Internet Protocol (IP) connection.

8. What are the benefits of a custom website design? Why not just buy a template?

Depending on the profile of your website, a template may be a viable option for you. It may fit your budget better, or the time you would like to spend on your web site. However, a custom website design is evident to those who visit your site. It allows the uniqueness and professional nature of your company to be shown through the design of the website. You have the satisfaction of knowing that no other website on the internet looks like yours. Also, within your industry, you will stand out against competitors.

9. What if I need to make monthly changes to my website, but have little understanding of how to access FTP information?

We can provide you with the instructions and education you need to access the information when you purchase our monthly Content Management System package. You will be able to update photo galleries, current news, articles, press releases, any information that you wish to showcase on your website. We feel that giving the user the tools and the power to make changes to their website gives you the ultimate decision for the content of your website. Of course, ONTRIX is always there if you encounter any difficulties.

10. How can I update my website and make it as edgy and attractive as possible?

A great way to do this is using flash design. ONTRIX can create a flash intro, flash banner, or an entirely flash website for you. Flash is the ultimate in customization because you can control not only the look of your website, but the movement and rhythm of it as well. With flash design, you can capture the imagination of all who visit your website.